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Outsourcing is a common term today. A number of industries prefer outsourcing their works. But we always associate the term ‘outsourcing’ with the software industry. The primary reason for outsourcing is to save costs. Getting the job done by dedicated outsourcing companies is cheaper. It helps to get the talent you don’t have and removes a lot of responsibilities from you.
As saving costs is quite important for the companies, we need to see how the outsourcing model works. Does it work cheaper for the clients? How do they decide how much to spend? How are the payments calculated? This article will answer all your questions. But first, we will see what outsourcing and its benefits are.
“The important thing about outsourcing or global sourcing is that it becomes a very powerful tool to leverage talent, improve productivity and reduce work cycles.”
– Azim Premji
Outsourcing is letting someone else do your job. You use the skills and talents of other people to get your projects done. We will see the advantages and disadvantages of outsourcing later. But first, let us look at the types of outsourcing.
There are certain jobs that outsourcing companies take from clients.
IT outsourcing companies earned $500 billion in 2017, from client companies and governments. This estimate is by Forrester Research. This amount was for IT outsourcing and equipment maintenance. This amount was paid for computer equipment support, networks, outsourcing infrastructure and application, hosting and application management.
Statista reports that outsourcing volume is likely to come down. But there will be growth in cloud computing and IT outsourcing. The revenue of cloud infrastructure as a service (IaaS) was $717 million in 2010. It is expected to grow to $26 billion by 2020.
Segment-wise earnings (in billion USD) of outsourcing companies from businesses and government from 2013 to 2017
Many companies have benefited from outsourcing. They continue to get at least part of the job done by outsourcing companies. There are both benefits and dangers of outsourcing. We will see them in short.
The advantages and disadvantages depend on specific projects and companies. There are different ways to handle and solve the issues. But, there are some other issues apart from this, let’s see what they are.
These issues pose a challenge to those who are managing the outsourcing. But, these are not issues that cannot be solved.
There are expenses other than those that you pay to the outsourcing company. You must consult an IT contact specialist before you engage the outsourcing company. There may be unplanned travel to the country where you are outsourcing your work.
There are many services for which there is no planning done. But there is another expense that could come as a surprise. That is the amount you incur because of the delay in completing the project. There are many App Development Firms which charge hidden costs at the end of your project.
Time is a significant constraint. You need to wait till you get the specialist for helping in outsourcing. You will have to spend the time to update new people.
It is a constraint. Most outsourcing companies are far away from the client. It could be a constraint in coordinating work with an outsourcing company. You can overcome it by putting everything in writing. There should be a clear understanding between you both about your expectations.
It has great importance when people of two companies work. Each may have a different job to do. But, it makes it easy if a functional relationship exists between the various members of the team.
Your outsourcing company experts may be talking in an entirely different language. It will undoubtedly create a little problem.
If you are outsourcing work involving personal data, you need to be careful about who you hand over the job. These data have be protected. You should ensure the safety of your data.
Control over the day-to-day functioning could be an issue too. You should take care of the power of the company’s strategy and development
There are three types of engagement that you can have with the outsourcing company. It depends It will depend on various factors like the size of your project and the need for expertise. Each of them has its advantages and disadvantages.
This kind of arrangement with an outsourcing company is right for projects that run for a long time. The goal of the projects may keep changing. It could change the needs of the outsourcing team quite often.
This type of engagement is suitable when your team doesn’t have the skills needed for the project. You can get a team of experts to complete tasks requiring these talents. They will work alongside your team. It avoids the need for you to increase your team strength.
You need to pay the outsourcing company every month. The price will depend on the strength of the team that you need.
As the client, you have complete control over the team. You can guide the progress of the project. Your power helps you to keep your team and the outsourcing team in a good relationship. Both teams combine to give good results
When we look at the pros and cons, this model of outsourcing is the best for long projects. The client has good control over the process.
In this model, the payment is for the actual work done. You calculate the real work time and pay every month. It is one of the most preferred models for companies. You get flexibility. You can make changes in the middle of the project. But you cannot put your finger on the exact cost at the beginning.
This model is suitable for long-term projects where there could be changes during the process — the goals of the project change as per market changes. There is better flexibility than the fixed price model.
A clear understanding and good communication between both the parties reduces risk to a large extent. Due to changing goals, the project will go on until you get satisfactory results. The project could overshoot the estimated budgets.
This model tilts in favor of the client. Outsourcing companies have to be careful with time and resources due to fixed pricing. All extra expenses are at the outsourcing company’s risk.
This model will work if you fix correct terms in the beginning. The result should be specified explicitly and accepted by both. You should ensure enough means for resolving issues that may arise. The outsourcing company may charge more considering that all the risk is theirs.
For the outsourcing company, it is better to collect payment in installments. It will leave only a small amount for the end. You may agree to this as a good business practice.
Fixed Price – Good for short term projects. Need to plan the project fully well in advance. No scope for changing the project. There is a risk of a bad quality product. Difficult to implement this model as markets keep changing. It is good when your budgets are low. Outsourcing providers could overprice to cover risks.
Dedicated Team – Good for the long term and continuous projects. Permits you to get dedicated and specially skilled people. Can add people in the middle if there is a need. You are responsible for proper coordination between your team and the outsourced team.
Time And Material Model – It’s suitable for long-term and medium-term projects. You have control over the process. You can control budgets. But the total cost will remain unclear until the end. You can change your needs in the middle. It has good flexibility.
The comparative chart will give you a clear picture.
|DEDICATED TEAM||TIME & MATERIALS||FIXED COST|
|Project Size||Large||Medium & Large||Small & Medium|
|Duration||Long||Average & Long||Small & Average|
|Final Product||Not Defined||Not Defined||Definite|
|Technology Stack||Not Fixed||Can Change||Pre-planned|
|Scope Of Work||Estimated||Not Set||Predefined|
|Price||Fixed per member||Fixed per working hour||Fixed For Project|
|Time Frame||Estimated||Incremental Or Intermittent||Predefined|
|Dedicated Resources||Scalable||Not Assigned||Assigned|
Choosing the best model for your project fully depends on your needs. Depending on the project you must decide which one is most suitable for you. Each one has clear specifics.
You should understand which of the models will be the least risky for you. You can outline all the pros and cons. Go through every aspect, and you will undoubtedly arrive at an informed decision.
Are you looking to outsource your project? Then, feel free to Connect with eSparkBiz Technologies. We’re a leading Mobile Application Development Company in India & USA which provides you with high-quality solutions. We also offer our clients flexible engagement models.
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