Outsourcing is a common term. It happens in many industries. But we always associate the name with the software industry. The main reasons for outsourcing are to save cost. Getting the job done by dedicated outsourcing companies is cheaper. It helps to get talent you don’t have, and it removes a lot of responsibilities from you.
As the first point is the most important, we need to see how companies pay for outsourcing. Does it work cheaper for the clients? How do they decide how much to spend? How are the payments calculated? This article will answer all your questions. But first, we will see what outsourcing and its benefits are.
“The important thing about outsourcing or global sourcing is that it becomes a very powerful tool to leverage talent, improve productivity and reduce work cycles”
– Azim Premji
Steps to Right Engagement Model
1. Outsourcing And Types Of Outsourcing
Outsourcing is getting someone else to do your job. You use the skills and talents of other people to get your projects done. We will see the benefits and dangers of outsourcing later. But first, let us look at the types of outsourcing.
- Outsourcing projects to Top Mobile App Development Companies overseas help you to save costs.
- Moving the operations to a nearby country, popularly known as nearshoring
- Getting own employees to work from their homes called homeshoring or onshoring.
— Dr.Omkar Rai (@Omkar_Raii) January 5, 2019
There are certain jobs that outsourcing companies take from clients.
- Developing application and program
- Management and support of applications
- Development and hosting of websites
- Managing database
IT outsourcing companies earned $500 billion in 2017, from companies and governments. This estimate is by Forrester Research. This amount was for IT outsourcing and equipment maintenance. You’re paying this amount for computer equipment support, networks, outsourcing infrastructure and application, hosting and application management.
Statista reports that outsourcing volume is likely to come down. But there will be growth in
cloud computing and IT outsourcing. The revenue of cloud infrastructure as a service (IaaS) was $717 million in 2010. It expects to grow to $26 billion by
Segment-wise earnings (in billion USD) of outsourcing companies from businesses and government from 2013 to 2017
2. Benefits And Dangers Of Outsourcing
Many companies have benefited from outsourcing. They continue to get at least part of the job done by outsourcing companies. There are both benefits and dangers of outsourcing. We will see them in short.
- It helps to reduce the cost a lot.
- Such companies attract investors.
- They can change the team whenever they need.
- Outsourcing helps increase efficiency
- It reduces risk as the company needs to spend lesser.
- Clients get an edge over the competition due to lower pricing
- They can get the talents and technology that they don’t have.
- Clients don’t have much control over the process
- Contracts could contain unspecified costs
- Alien language and culture could pose problems.
- Quality issues can arise
- Different time zones make work difficult
- Language barriers and time difference can delay the project.
- An outsourcing company can close its operations.
The benefits and dangers depend on specific projects and companies. There are ways to handle and solve the issues. But, other issues come up in outsourcing.
3. Issues Arising In Outsourcing
These issues pose a challenge to those who are managing the outsourcing. But, these are not issues that cannot be solved.
There are expenses other than those that you pay to the outsourcing company. You must consult an IT contact specialist before you engage the outsourcing company. There may be unplanned travel to the country where you are outsourcing your work.
There are many services for which there is no planning done. But there is another expense that could come as a surprise. That is the amount you incur because of the delay in completing the project. There are many App Development Firms which charges hidden cost at the end of your project.
Time is a significant constraint. You need to wait till you get the specialist for helping in outsourcing. You will have to spend the time to update new people.
It is a constraint. Most outsourcing companies are far away from the client. It could be a constraint in coordinating work with an outsourcing company. You can overcome it by putting everything in writing. There should be a clear understanding between you both about your expectations.
The Human Element
It has great importance when people of two companies work. Each may have a different job to do. But, it makes it easy if a functional relationship exists between the various members of the team.
Your outsourcing company experts may be talking an entirely different language. It will undoubtedly create a little problem.
If you are outsourcing work involving personal data, you need to be careful about who you hand over the job. These data have to protect. You should ensure the safety of your data.
Control over the day-to-day functioning could be an issue too. You should take care of the power of the company’s strategy and development.
4. Different Models Of Outsourcing
There are three types of engagement that you can have with the outsourcing company. It will depend on various factors like the size of your project and the need for expertise. Each of them has its advantages and disadvantages.
The Dedicated Team
This kind of arrangement with an outsourcing company is right for projects that could run for a long time. The goal of the projects could often be changing. It could change the needs of the outsourcing team quite often.
This type of engagement is suitable when your team doesn’t have the skills needed for the project. You can get a team of experts to complete tasks requiring these talents. They will work alongside your team. It avoids the need for you to increase your team strength.
You need to pay the outsourcing company every monthly. The price will depend on the strength of the team that you need.
As the client, you have complete control over the team. You can guide the progress of the project. Your power helps you to keep your team and the outsourcing team in a good relationship. Both teams combine to give good results
How the Dedicated Team Model Works?
- The outsourcing company and you must decide how many people you need in the team. You must also choose the skills you want.
- You have complete management control over the team, and you can Hire Mobile App Developer of your choice.
- In some instances, the outsourcing company may control the software product. It is a joint decision.
- The web and Mobile app development service provider has to find the right team required for the project. The company should also chalk out the work process for the team.
- There is a need for coordinating workload and project requirements between both the parties.
- All the people are having the required skill become and team and work on the project.
- The work time schedules are drawn and implemented by the team leaders.
- The leaders manage the requirements of the team.
- Team leaders track the progress of the project and report to you.
Pros of the Dedicated Team Model
- Economical – It is less expensive to hire a team than employing them yourself.
- More Focus – A dedicated has more focus on the project. It gives you better results. You can become completely involved in the project. You can make changes when required.
- Better Evaluation – There should be good communication between the team and you. It will help in evaluating the progress in a better way. You can use various communication tools to improve the exchange of ideas and views.
- Flexible – It allows you to improve or add new functionality
Cons of the Dedicated Team Model
- Project Specific – This model is suitable only for long-term projects with changing goals. It is not profitable for short-term projects.
- Hiring the Perfect Team – You should have the right team. Hiring could take a long time. It needs your complete involvement. It could consume a lot of your time.
- Team’s Preferences – When the specifications are not precise, the team could work as per their preferences.
When we look at the pros and cons, this model of outsourcing is the best for long projects. The client has good control over the process.
The Time and Materials Model
In this model, the payment is for the actual work done. You calculate the real work time and pay every month. It is one of the most preferred models for companies. You get flexibility. You can make changes in the middle of the project. But you cannot put your finger on the exact cost at the beginning.
This model is suitable for long-term projects where there could be changes during the process — the goals of the project change as per market changes. There is better flexibility than the fixed price model.
How the Time and Materials Model Works?
- It is most suited for projects with changing goals.
- It is a model where you pay as they work. You spend every month.
- You can change the requirements during the project.
- You can control the budget by changing the scope of the project.
Pros of the Time and Materials Model
- Flexibility – It is flexible in the case of the scope of the project
- Easy Adaptability – You can change the goals of the project according to shifts in the market.
- Define Priorities – You can explicitly define project goals. Small companies and startups gain from this.
- Manage Time – You have the power to have a tight schedule as you pay for hours worked.
- Budget Control – You can control the cost while having the flexibility
- Monitor Progress – You can track the progress as per fixed schedules. It will help test the performance.
Cons of the Time and Materials Model
- No Proper Estimates – Though you control costs, you cannot estimate the exact total value. It is because of changes in the project based on market changes.
- Constant Follow-Up – For the best results you need to follow up with the outsourcing company regularly.
- No Fixed Time Frame – The uncertainty of the goals of the project make fixing a time frame difficult.
A clear understanding and good communication between both of you reduce risk. Due to changing goals, the project will go on until you get satisfactory results. The project could overshoot the estimated budgets.
No Fixed Time Frame
This model tilts in favor of the client. Outsourcing company has to be careful with time and resources due to fixing pricing. All extra expenses are the outsourcing company’s risk.
How the Fixed Price Model Works?
- It’s suitable for short-term or medium duration projects.
- This model suits projects with a fixed goal
- It is useful if your budget is limited and fixed.
- It is suitable for developing MVP (Minimum Viable Product)
- You can use this model when you have fixed needs and timelines.
Pros of the Fixed Price Model
- Fixed Price – Fix price & unknown budget.
- Clear Flow of Work – You decide everything in advance including the stages of development.
- Timely Delivery – You will get timely delivery of the project.
- No Client Involvement – There is no need for you to spend your time. There is no role for you.
- No Loss of Money – Your money is safe as you pay only after completion of the project.
Cons of the Fixed Model
- Uncertain Results – As you have no role to play you cannot track the project. There is a risk of poor results.
- No Feedbacks – As it leaves no scope for communication you may not get any feedback on progress.
- Lengthy Preparation – You need to fix everything including the schedule and price. You also have to document all these.
- Shortcuts – The outsourcing team might go for alternatives to achieve results within the deadline.
This model will work if you fix correct terms in the beginning. The result should be specified explicitly and accepted by both. You should ensure means for resolving issues that may arise. The outsourcing company may charge more considering that all the risk is theirs.
For the outsourcing company, it is better to collect payment in installments. It will leave only a small amount for the end. You may agree to this as a good business practice.
5. A Comparative Analysis
Fixed Price or Dedicated Team or Time and Material Model
Fixed Price – Good for short term projects. Need to plan the project fully well in advance. No scope for changing the project. There is a risk of a bad quality product. Difficult to implement this model as markets keep changing. It is good when your budgets are low. Outsourcing provider could overprice to cover risks.
Dedicated Team – Good for the long term and continuous projects. Permits you to get dedicated and specially skilled people. Can add people in the middle if there is a need. You are responsible for proper coordination between your team and the outsourced team.
Time And Material Model – It’s suitable for long-term and medium-term projects. You have control over the process. You can control budgets. But the total cost will remain unclear until the end. You can change your needs in the middle. It has good flexibility.
The comparative chart will give you a clear picture.
|DEDICATED TEAM||TIME & MATERIALS||FIXED COST|
|Project Size||Large||Medium & Large||Small & Medium|
|Duration||Long||Average & Long||Small & Average|
|Final Product||Not Defined||Not Defined||Definite|
|Technology Stack||Not Fixed||Can Change||Pre-planned|
|Scope Of Work||Estimated||Not Set||Predefined|
|Price||Fixed per member||Fixed per working hour||Fixed For Project|
|Time Frame||Estimated||Incremental Or Intermittent||Predefined|
|Dedicated Resources||Scalable||Not Assigned||Assigned|
6. Choosing The Best Model
Choosing the best model for your project fully depends on your needs. Depending on the project you must decide which one is most suitable for you. Each one has clear specifics.
You should understand which of the models will be the least risky for you. You can outline all the pros and cons. Go through every aspect, and you will undoubtedly arrive at an informed decision.
Are you looking to outsource your project? Then, feel free to Connect with eSparkBiz Technologies. We’re a leading Mobile Application Development Company in India & USA which provides you with high-quality solutions. We also offer our clients flexible engagement models.
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