Cloud-Based Insurtech SaaS Platform for Streamlined Claims Processing

Empowering Brush Claims with a Future-Ready Insurtech SaaS Platform

Brush Claims, a respected name in the insurance industry since its founding in 1991, recognized the critical need to modernize its operations to keep pace with the rapidly evolving landscape of the insurance market. With an increasing emphasis on digital-first experiences, the company’s legacy claim management system was becoming increasingly inefficient, hampering its ability to serve clients effectively. To address these challenges, Brush Claims set out to transform its core offering, Hubvia, into a robust, scalable, and user-friendly insurtech solution designed to meet the growing demands of both customers and internal users.

However, the journey toward modernization was not without its setbacks. Brush Claims had experienced an unsuccessful engagement with a previous offshore vendor, leading to concerns about the feasibility of their transformation, as well as the potential impact on their operations. Determined to find a partner with a proven track record in the industry, they reached out to eSparkBiz, a firm renowned for its cloud development expertise, deep understanding of insurance workflows, and comprehensive experience with Agile delivery. By leveraging eSparkBiz’s specialized skills, Brush Claims aimed to create a secure, cost-effective, and scalable Software as a Service (SaaS) product that could effectively navigate the complex processes involved in claim settlements.

The collaboration between Brush Claims and eSparkBiz marked the initiation of an ambitious and transformative journey. The eSparkBiz team conducted thorough needs assessments and stakeholder interviews, ensuring that the new Hubvia platform would be tailored precisely to resolve existing pain points and meet user requirements. By employing Agile methodologies, the development team established an iterative framework that allowed for ongoing feedback and rapid adjustments. This approach not only fostered a spirit of innovation but also empowered stakeholders within Brush Claims to actively participate in the development process, leading to a more intuitive and effective final product.

After months of dedicated collaboration, the result was a state-of-the-art SaaS platform that significantly improved the efficiency and effectiveness of Brush Claims’ claim management processes. The modernized Hubvia offered enhanced operational efficiencies, allowing employees to streamline their workflows and enable quicker, more accurate claim resolutions. Additionally, the intuitive user interface facilitated a better experience for clients, reinforcing Brush Claims’ commitment to maintaining a competitive edge in a digitized marketplace. With eSparkBiz as a reliable partner, Brush Claims is now well-positioned to tackle the complexities of the insurance landscape, ensuring it can continue to deliver exceptional service and meet the evolving needs of its customers for years to come.