1. About eSparkBiz

eSparkBiz Technologies Private Limited is an India-based technology services company providing software development and technology consulting services to businesses worldwide.

Our services may include custom software development, web and mobile application development, UI/UX design, cloud solutions, dedicated development teams, software consulting, and related technology services.

For privacy-related questions or requests, you can contact us using the details provided in the Contact Us section of this Privacy Policy.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information that eSparkBiz collects and processes in connection with:

  • Our website and online services
  • Contact and inquiry forms
  • Sales and business-development activities
  • Client and prospective-client communications
  • Marketing communications
  • Business relationships and service engagements
  • Recruitment and employment-related interactions, where applicable
  • Events, webinars, surveys, and other activities organized or supported by eSparkBiz

Where eSparkBiz processes personal information on behalf of a client as part of providing software development or technology services, that processing may be governed by the applicable client agreement, statement of work, data-processing terms, and the client’s instructions.

3. Personal Information We Collect

The type of information we collect depends on how you interact with us.

3.1 Information You Provide to Us

You may provide personal information when you:

  • Submit a contact or inquiry form
  • Request a consultation or project discussion
  • Request a proposal, quotation, or estimate
  • Communicate with our sales or business teams
  • Contact us by email or telephone
  • Subscribe to newsletters or other communications
  • Participate in an event, webinar, survey, or other activity
  • Apply for employment or work opportunities
  • Enter into a business relationship with us
  • Otherwise communicate with eSparkBiz

This information may include:

  • Name
  • Business or company name
  • Job title or professional designation
  • Email address
  • Telephone/mobile number
  • Country and general location
  • Project requirements and business information
  • Communication preferences
  • Information contained in correspondence with us
  • Resume/CV and professional information, where relevant to recruitment
  • Any other information you voluntarily provide

We request that you do not provide sensitive personal information unless it is necessary for a specific purpose and we have requested it.

3.2 Information Collected Automatically

When you visit our website, certain technical and usage information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Referring website
  • Pages visited
  • Date and time of access
  • Approximate geographic location
  • Website interaction information
  • Other technical information made available by your browser or device

This information may be collected through cookies, analytics technologies, server logs, pixels, and similar technologies.

4. How We Use Personal Information

We may use personal information for purposes including:

  • Responding to inquiries and requests
  • Understanding your business and technology requirements
  • Providing information about our services
  • Preparing proposals, estimates, and commercial documents
  • Communicating with prospective and existing clients
  • Providing and managing our services
  • Managing contractual and business relationships
  • Scheduling meetings and consultations
  • Providing customer and project support
  • Improving our website, services, and user experience
  • Understanding website usage and performance
  • Sending relevant marketing communications where permitted
  • Managing recruitment and employment-related processes
  • Protecting our website, systems, clients, employees, and business
  • Detecting and preventing fraud, abuse, unauthorized access, and security incidents
  • Maintaining business and operational records
  • Complying with applicable legal and regulatory requirements
  • Establishing, exercising, or defending legal rights and claims
  • Performing other purposes disclosed to you at the time information is collected

5. Basis for Processing Personal Information

Depending on the circumstances and applicable law, we may process personal information based on:

  • Your consent
  • Your request to take steps before entering into a contract
  • Performance of a contract or business engagement
  • Compliance with applicable legal obligations
  • Our legitimate business and operational purposes, where recognized by applicable law
  • Other lawful grounds available under applicable law

Where processing is based on consent, you may withdraw your consent in accordance with applicable law. Withdrawal of consent will not affect processing that occurred before the withdrawal.

Where applicable, eSparkBiz will process digital personal data in accordance with the Digital Personal Data Protection Act, 2023 and applicable rules and notifications as they come into force.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Enable essential website functionality
  • Remember preferences
  • Understand website traffic and usage
  • Improve website performance
  • Analyze user interactions
  • Support marketing and advertising activities, where applicable

Cookies may include:

  • Essential Cookies
    These may be necessary for certain website functionality.
  • Analytics Cookies
    These help us understand how visitors use our website and how we can improve it.
  • Functional Cookies
    These may remember preferences and settings.
  • Marketing Cookies
    Where used, these may help us understand marketing performance or deliver relevant communications and advertising.

You may manage cookies through your browser settings and, where available, our cookie-consent mechanism. Disabling certain cookies may affect some website functionality.

7. Analytics and Third-Party Services

We may use third-party service providers to help operate, analyze, secure, and improve our website and business operations.

Depending on our current technology stack, these services may include:

  • Website analytics providers
  • Customer relationship management platforms
  • Marketing automation platforms
  • Email and communication services
  • Cloud hosting and infrastructure providers
  • Website security services
  • Scheduling and collaboration platforms
  • Advertising and marketing platforms

These third parties may process personal information in accordance with their respective terms and privacy policies.

We recommend reviewing the privacy policies of third-party services that you access through our website or communications.

8. How We Share Personal Information

We do not sell your personal information as part of our ordinary business operations.

We may disclose or provide access to personal information where reasonably necessary to:

  • Service providers and technology vendors
  • Cloud hosting and infrastructure providers
  • Analytics and security providers
  • CRM and communication platforms
  • Marketing and advertising service providers, where applicable
  • Professional advisors, including legal, financial, and accounting advisors
  • Business partners where necessary to provide requested services
  • Government authorities or law-enforcement agencies where required by law
  • Parties involved in a merger, acquisition, restructuring, financing, sale, or similar business transaction
  • Protect our legal rights, property, systems, employees, clients, or other persons
  • Detect, investigate, or prevent fraud, security incidents, or unlawful activity

Where appropriate, we seek to ensure that third parties processing personal information on our behalf use the information only for authorized purposes and maintain appropriate safeguards.

9. Client Data and Data Processed on Behalf of Clients

As a software development and technology services provider, eSparkBiz may receive or process personal information belonging to our clients’ customers, employees, users, or other individuals.

In such circumstances, eSparkBiz may process that information solely to provide the services agreed with the client and in accordance with the client’s instructions.

The applicable client agreement, statement of work, data-processing agreement, or other contractual arrangement may establish specific obligations relating to such information.

Unless otherwise agreed with the client, eSparkBiz does not determine the purposes for which client-controlled personal information is collected or used.

10. International Data Transfers

eSparkBiz is based in India and serves clients in multiple countries.

As part of our business operations, personal information may be accessed, transferred, stored, or processed in India or other countries where eSparkBiz, its clients, service providers, or business partners operate.

Where applicable law requires safeguards for cross-border transfers, we will take appropriate measures consistent with those requirements.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required or permitted by applicable law.

Retention periods may depend on factors including:

  • The nature and purpose of the information
  • The duration of our business relationship
  • Contractual requirements
  • Legal and regulatory obligations
  • Accounting and record-keeping requirements
  • Dispute resolution requirements
  • Security and fraud-prevention requirements

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

12. Data Security

We take reasonable technical, organizational, and administrative measures designed to protect personal information from unauthorized access, disclosure, alteration, misuse, loss, or destruction.

Security measures may include access controls, authentication mechanisms, monitoring, secure infrastructure, organizational procedures, and other safeguards appropriate to the nature of the information and processing involved.

However, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.

13. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information.

These may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of personal information where legally applicable
  • Withdraw consent where processing is based on consent
  • Request information about how your personal information is processed
  • Exercise other rights available under applicable privacy laws

For individuals whose personal information is subject to applicable Indian data-protection requirements, eSparkBiz will address applicable rights and requests in accordance with the law and its effective provisions.

To exercise a privacy right, please contact us at [email protected].

We may need to verify your identity before processing certain requests.

14. Marketing Communications

We may send business and marketing communications about our services, technology solutions, insights, events, webinars, or other offerings where permitted by applicable law.

You may opt out of marketing communications at any time by:

  • Clicking the unsubscribe link included in our marketing emails; or
  • Contacting us at [email protected]

Even after opting out of marketing communications, you may continue to receive necessary transactional, contractual, security, or service-related communications.

15. Recruitment Information

If you apply for a position with eSparkBiz, we may collect information such as your name, contact details, resume/CV, employment history, qualifications, skills, references, and other information relevant to the recruitment process.

We may use this information to:

  • Evaluate your application
  • Communicate with you regarding employment opportunities
  • Conduct recruitment and interview processes
  • Verify information where appropriate
  • Maintain recruitment records
  • Meet applicable legal or regulatory requirements

We retain recruitment information in accordance with our business requirements and applicable law.

16. Children’s Privacy

Our website and services are primarily intended for businesses, professionals, and general audiences.

We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

17. Third-Party Websites

Our website may contain links to third-party websites, applications, social media platforms, or other services.

These third-party services operate independently and may have their own privacy policies and practices.

eSparkBiz is not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We encourage you to review the privacy policy of any third-party service before providing personal information.

18. Legal and Regulatory Disclosures

We may disclose personal information where reasonably necessary to:

  • Comply with applicable laws, regulations, legal processes, or governmental requests
  • Protect the rights, property, or safety of eSparkBiz
  • Protect our clients, employees, contractors, users, or other individuals
  • Investigate suspected fraud, abuse, or unlawful activity
  • Enforce our agreements and policies
  • Establish, exercise, or defend legal claims

We will seek to limit such disclosures to what is reasonably necessary for the applicable purpose.

19. Data Breach and Security Incidents

If we become aware of a security incident involving personal information, we will take reasonable steps to assess, contain, investigate, and remediate the incident.

Where notification is required by applicable law, we will provide notice to relevant individuals, clients, regulators, or other parties as required.

20. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

  • Our business practices
  • Our website and technology
  • Applicable privacy laws and regulations
  • Our data-processing activities
  • Security and operational practices

When we update this Privacy Policy, we will revise the Last Updated date at the top of this page.

We encourage you to periodically review this Privacy Policy for the latest information about our privacy practices.

21. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to submit a privacy-related request, please contact us:

eSparkBiz Technologies Private Limited

Address:
12th Floor, The Orion,
Near Lotus Temple, SG Highway,
Ahmedabad – 382481, Gujarat, India.

For privacy-related requests, please include sufficient information for us to understand and respond to your request. We may request additional information where necessary to verify your identity or the legitimacy of the request.