Project Overview

Comprehensive Billing Portal for Viber Messenger Serving Over 1 Billion Users Viber Messenger, one of the world’s leading messaging platforms, needed a robust and scalable billing system to handle its massive user base. eSparkBiz developed a comprehensive billing portal to enable efficient management of subscriptions, in-app purchases, and payment transactions for over 1 billion users worldwide. The solution integrated secure payment gateways, streamlined user billing processes, and ensured scalability and high availability.

Seamless Payment Experience with Secure Integration The billing portal incorporated multiple payment options, including Stripe and PayPal, to offer users flexibility in their payment methods. This integration allowed users to easily manage their subscriptions, make in-app purchases, and view their billing history. The secure integration ensured that all transactions were processed safely, protecting user data and preventing unauthorized access.

Scalable and High-Performance Architecture Given the massive user base, eSparkBiz designed the system with scalability and performance at its core. The architecture was optimized for handling millions of transactions per day, ensuring the billing portal could scale to accommodate future growth. The portal’s backend was built using Java and Spring Boot, while MySQL was utilized for reliable data storage. AWS cloud infrastructure provided the flexibility and robustness needed for high availability and disaster recovery.

User-Centric UI/UX Design The portal’s user interface was designed with simplicity and ease of use in mind. Our team focused on delivering a seamless user experience that allowed users to easily view and manage their subscription details, update payment methods, and resolve issues. The design was fully responsive, ensuring that the portal could be accessed smoothly across desktop and mobile devices, aligning with Viber’s global audience’s diverse needs.

The Problem

Despite its popularity and massive user base, Viber Messenger faced several challenges with its existing billing system

Inefficient Payment Management

The previous billing solution was not scalable enough to manage over 1 billion active users, leading to transaction delays, errors, and difficulties in handling large volumes of billing data.

Limited Payment Options

The platform only supported limited payment methods, which frustrated users in certain regions where alternative payment methods were more common.

Security and Data Privacy Concerns

Ensuring the security of payment information for such a large and diverse user base was critical. The existing system had gaps in data security and compliance with global regulations like GDPR and PCI-DSS.

Inadequate Performance

The previous billing system was not optimized for performance, resulting in slow transaction processing times during peak hours, affecting user satisfaction.

Poor User Experience

Users found it difficult to navigate the existing billing system, with a lack of transparency around subscription details, payment history, and billing issues.

The Solution

eSparkBiz developed a robust, scalable billing portal to address these challenges and ensure efficient payment management for Viber’s massive user base

Payment Gateway Integration

We integrated popular payment gateways such as Stripe and PayPal to support a wide range of payment options, making it easier for users worldwide to complete transactions securely.

Scalable Architecture

The portal was built on a highly scalable architecture using AWS cloud infrastructure, ensuring that it could handle millions of transactions per day without performance degradation. The backend, developed using Java and Spring Boot, was optimized for reliability and speed.

Enhanced Security

To address security concerns, we implemented encryption protocols, tokenization, and compliance with global standards like PCI-DSS and GDPR, ensuring that all user data and transaction information were kept secure and private.

Performance Optimization

The system was designed to handle high transaction volumes efficiently. By using optimized queries, caching mechanisms, and load balancing on AWS, we ensured quick processing times, even during peak usage periods.

User-Friendly Interface

The billing portal was redesigned with a focus on simplicity and transparency. Users were provided with clear billing history, easy-to-understand subscription management options, and the ability to securely update payment methods. The design was responsive, offering a consistent experience across devices.

The Result

The newly developed billing portal significantly improved Viber Messenger’s payment management system. It reduced transaction delays and errors, ensuring a smoother experience for users worldwide. By integrating multiple payment gateways, the platform now supports a broader range of payment methods, catering to diverse global audiences. Security measures and compliance were strengthened, safeguarding user data and ensuring trust. Performance improvements led to faster transaction processing times, even during peak periods. The portal’s user-friendly interface contributed to higher user satisfaction and reduced support queries. Ultimately, the solution enhanced Viber’s ability to manage its billing operations efficiently while accommodating its growing global user base.

Transforming Payment Management with Scalable, Secure Billing Solutions

Comprehensive Billing Portal for Viber Messenger Serving Over 1 Billion Users

About The Project