Project Overview

Training Center
The Training Center serves as a central hub for employees to access essential learning materials and receive professional guidance from mentors. It includes a variety of files and videos that focus on different aspects of employees’ responsibilities, such as medical knowledge, specific care services, HR management, and more. This resource helps employees develop the necessary skills to perform their duties effectively and stay updated with new training requirements.

Personal Development Center
The Personal Development Center, powered by Office 365 Planner, allows employees to track their progress through various learning programs. Employees can view completed trainings, ongoing courses, and those yet to be undertaken. Managers can assess each individual’s development, review their progress, and determine which activities need to be prioritized to support personal growth and career advancement.

Spot Checks
Spot checks are designed for managers and supervisors to monitor employee performance effectively. These forms enable the assessment of how well employees perform their duties, maintain documentation, and interact with patients. Managers can identify mistakes or concerns and track staff engagement, ensuring that services meet the organization’s standards and that patients receive high-quality care.

Policies
Corporate policies are essential for setting service standards and internal processes. These are made easily accessible for employees to review in-depth. A custom feature was added to track the time employees spend studying policies, ensuring that they are diligently absorbing and understanding important company materials, which in turn, helps maintain compliance and service quality across the organization.

Corporate News and Events
The intranet facilitates seamless communication through corporate news and events. Employees are kept informed about company achievements, upcoming workshops, contests, and other significant events. The event registration feature allows staff to register directly for events and workshops, helping them stay engaged and aligned with the organization’s initiatives and schedules.

Mobile Portal
Recognizing the importance of mobile accessibility, eSparkBiz developed mobile and tablet versions of the SharePoint intranet. Both versions are fully functional, ensuring that employees have access to all key features, such as training resources, personal development tracking, policies, and corporate updates, right from their mobile devices. This ensures flexibility and convenience for employees to engage with the portal anytime, anywhere.

The Problem

Employees struggled with accessing scattered training materials, resulting in missed learning opportunities and stagnated professional development. Additionally, the lack of centralized performance tracking and inefficient communication channels made it difficult for managers to assess employee progress and keep staff informed.

Difficulty Accessing Training Materials

Employees struggled to locate and access relevant training materials because they were stored in different systems and platforms. This scattered approach made it hard for employees to stay updated on required training or track their progress over time. As a result, staff members often missed essential training sessions, affecting their professional development.

Challenges in Performance Tracking

Managers faced difficulties in assessing employee performance due to the absence of a centralized platform. Without a streamlined tool for tracking learning progress, skills development, and overall performance, it was difficult to identify areas where employees needed additional training or support. This led to missed opportunities for targeted growth and skill enhancement.

Inefficient Communication Channels

There was no unified communication tool for sending news, updates, and event information to employees. Important messages were often scattered across various channels, leading to confusion and missed communications. Employees were not engaged, and the lack of centralized information created barriers to staying informed and connected with the organization.

Manual and Time-Consuming Administrative Tasks

Key administrative tasks such as vacation requests, sickness reports, and pay slip management were handled manually or through outdated systems. This resulted in delays, mistakes, and inefficiencies that added unnecessary work for both employees and managers, lowering overall productivity and increasing administrative burden.

No Mobile Accessibility

Employees working remotely or in the field had limited access to important company resources and communications. The absence of a mobile-friendly platform prevented workers from staying connected or accessing essential information while on the move. This lack of flexibility hindered their ability to stay productive and engaged outside the office environment.

The Solution

The solution centralized training resources and integrated tools like Office 365 Planner for personal development tracking, ensuring employees could easily access and monitor their learning. The implementation of mobile access, real-time performance monitoring through Spot Checks, and automated administrative tasks enhanced communication, compliance, and overall productivity.

Centralized Training Center

eSparkBiz developed a user-friendly training hub where employees can easily access various learning materials related to medical conditions, HR policies, and care services. The training content is organized into clear sections, making it simpler for employees to find what they need for their specific job functions. This streamlined access ensures that training is always available and up-to-date.

Personal Development Hub Integration

Integrated with Office 365 Planner, this feature enables employees to track their own development and learning progress. Managers can monitor individual and team growth, assess training needs, and align skill development with career goals. This ensures that employees are continuously improving, with resources aligned to both personal and organizational growth.

Spot Checks for Performance Assurance

A key feature of the solution is the "Spot Checks" tool, which enables managers to evaluate the performance and accuracy of employees’ work in real-time. This tool helps ensure that key processes such as care delivery, patient interactions, and administrative tasks are being executed correctly, providing managers with immediate insights into performance quality.

Automated Policy Management and Compliance Tracking

The intranet solution includes a dedicated space for managing company policies. Employees can easily access and read essential rules, while their time spent reading and understanding them is tracked. This ensures employees stay compliant with regulations and company standards, and helps with internal audits and policy adherence.

Mobile Access for Flexibility

To enhance accessibility and flexibility, eSparkBiz ensured that the intranet platform is fully optimized for mobile devices. Employees, whether at home, on the go, or working remotely, can access important resources and stay connected to the organization. This mobile solution empowers employees to maintain productivity and stay engaged regardless of location.

The Result

eSparkBiz created a customized SharePoint intranet that transformed how the client’s employees interact with their work and development. The platform brings together training resources, company news, and daily tasks all in one easy-to-navigate space, making it easier for employees to find what they need, track their progress, and stay informed. The training areas are organized by topic, so employees can focus on learning that is directly related to their roles, helping them grow their skills and feel more satisfied at work.

For managers, the intranet provides useful tools to track how employees are performing and developing in real-time. Tools like the Personal Development Hub and Spot Checks let managers see skill development, identify training gaps, and assess performance. This oversight helps managers make better decisions, support improvement, and ensure a skilled workforce.

The intranet also helps solve everyday office tasks by automating things like vacation requests, pay slips, and absence reports. With mobile access, employees can easily manage work-life balance while staying connected to the company’s resources. This solution has improved communication, efficiency, and employee engagement, leading to a more productive workplace.

Fostering Collaboration and Growth through a Seamless Learning and Knowledge Hub

Integrated SharePoint Intranet with Advanced Learning Management

About The Project