Engagement · live & scaling

Industry
Retail & eCommerce
Solution
Ecommerce
Engagement model
Product engineering partnership
Engagement length
12+ months
Market stage
Live & scaling
Team
6+ team members
Scope
End-to-end product engineering
Platform
Web · responsive · admin
92%
Positive user experience feedback

Buyers rating the browsing, comparison and checkout experience positively after the platform went live.

Reported post-launch, platform-wide

55%
Reported post-launch, platform-wide

Product pages and search results resolving faster across a catalogue of more than 2.5 lakh items.

Reported post-launch, platform-wide

45%
Reduction in timeout issues

Fewer loading timeouts once indexing, caching and syncing were rebuilt around the size of the catalogue.

Reported post-launch, platform-wide

CONTEXT

The situation before the platform

Why an electronics retailer needed one commerce platform rather than a storefront bolted onto a third-party CMS.

The business

An electronics retailer selling connectors and components, hosting thousands of manufacturers and acting as a centralised marketplace for sourcing electronic parts.

The starting point

A catalogue of over 2.5 lakh products already lived in an existing system. Product discovery, quotation handling and content updates were not served by one platform, and loading timeouts were part of the everyday experience.

The trigger

Migrating and synchronising that catalogue with no data loss or inconsistency, while keeping the platform fast enough to handle large data volumes and peak traffic.

What they wanted

One platform combining buy and RFQ flows, product comparison, multiple secure payment options, cart save and share, and a custom CMS giving full control over frontend content and product information.

Constraints

No third-party content management tool was acceptable, so the CMS had to be built from scratch · data migration and syncing had to be zero-loss and optimised for speed · sensitive customer and payment data had to be protected at every level · the architecture had to keep performing as traffic and catalogue size grew.

SYSTEM

What it runs at today

The platform as delivered, live and scaling.

Admin efficiency
40
Improvement in admin efficiency once the custom CMS, sync jobs and dashboard replaced manual upkeep
Core modules
7
Storefront, custom CMS, RFQ and buy flows, product comparison, multi-payment gateway, cart save & share, admin sync dashboard
Engagement length
12+
Months, as a product engineering partnership through build and scaling
Team size
6+
Designers, engineers and QA covering frontend, backend, data and infrastructure
The engineering problem

Four gaps that shaped the build from day one

Not vague pain points — the specific tensions in running a 2.5 lakh product catalogue with full content control, each paired with what we did about it.

0 1
Syncing 2.5 lakh products without losing any of them

Managing and syncing a large database of over 2.5 lakh products from the client's existing system required careful planning to avoid data loss or inconsistency. Migration and synchronisation had to be smooth and reliable, and optimised for speed so that large data volumes never slowed the platform down.

What we did

Efficient indexing and smart caching to keep the system fast at volume, with both automatic and manual syncing mechanisms and proper error logging so any inconsistency can be traced and resolved quickly.

0 2
Full content control without a third-party tool

Rather than relying on third-party content management solutions, the client needed complete control over website content and frontend experiences. That meant a CMS tailored to their exact needs, with an interface the team could use to manage frontend pages, content and product information without technical help.

What we did

A CMS built from the ground up covering every frontend page, with an intuitive editor, draft and publish workflows and HubSpot form integration so content and forms are managed in one place.

0 3
Finding the right part in a catalogue this size

Buyers had to move from a vast technical catalogue to a purchase decision without friction, on any device. Navigation, search, comparison across technical attributes and checkout all had to be simple and fast rather than something a procurement specialist has to fight through.

What we did

Autocomplete search, advanced filtering and multi-attribute product comparison, plus cart save and share and a multi-payment checkout, kept consistent across devices.

0 4
Protecting payment data while planning for growth

The platform handles sensitive customer and payment data, so protection was needed at every level. At the same time it had to absorb high traffic loads and keep performing efficiently as the business and the catalogue grew.

What we did

SSL encryption, secure payment handling and role-based access control, with the platform hosted on cloud infrastructure so it scales with traffic instead of being resized after the fact.

ARCHITECTURE

How it fits together

Simplified — the shape rather than every service.

0 1 Clients
React.js · Next.js · Responsive storefront · Admin panel

A React and Next.js storefront with a responsive experience across devices, alongside the admin panel used to run orders, users, CMS content and sync jobs.

0 2 Gateway
Node.js · API layer · Role-based access control · SSL encryption

A Node.js API surface handles every storefront and admin request, with role-based access control governing employee permissions and SSL protecting data in transit.

0 3 Services
Catalogue & search · RFQ management · Cart & checkout · Custom CMS · Queue workers

Catalogue and search, quotation handling, cart and checkout, content publishing and background sync each stay a separate concern, with queue workers carrying the sync and processing load away from the request path.

0 4 Data & infra
MySQL · AWS · Indexing & caching

MySQL holds products, manufacturers, customers, orders and RFQs, with optimised indexing and caching in front of it and AWS cloud infrastructure underneath for scale.

Performance was treated as an architectural requirement rather than a tuning exercise: indexing, caching and syncing were designed around the size of the catalogue, which is what removed the loading timeouts.
SOLUTIONS

Six systems doing the actual work

Not a features list — the specific things we built behind every number above.

High-performance database & syncing

Efficient indexing and caching keep the system fast at volume, with automatic and manual syncing and error logging holding products, manufacturers, customers, orders and RFQs consistent.

Custom CMS built from scratch

Full control over every frontend page through an intuitive editor, with draft and publish workflows and HubSpot form integration instead of a third-party platform.

Catalogue discovery at scale

Over 2.5 lakh connector products from thousands of manufacturers, with autocomplete search, filtering and comparison across multiple technical attributes.

Dual purchase options

Instant purchase through multiple payment gateways, or an RFQ for bulk orders and custom requirements, so quick buyers and procurement teams both get a path.

Smart cart management

Carts can be saved under custom names, shared with colleagues by email and reloaded later, which is what team purchasing decisions actually need.

Comprehensive admin panel

One dashboard for orders, users, employee roles and permissions, CMS content, sync jobs and form responses, with real-time analytics alongside them.

Key features

What the platform does day to day

Five capabilities, each closing one of the gaps identified above.

Capability Runs Refresh What it does
Massive product catalogue STOREFRONT On sync Browse and search over 2.5 lakh electronic connector products from thousands of manufacturers
Dual purchase options BUYER-INITIATED On demand Choose instant online purchasing or submit an RFQ for custom and bulk order requirements
Advanced product comparison BUYER-INITIATED On demand Compare multiple products across technical specifications to make informed purchasing decisions
Smart cart management PER ACCOUNT On save Save carts, share them with team members and reload them anytime for a streamlined buying flow
Intelligent database syncing AUTO & MANUAL Continuous Synchronise products, manufacturers, customers, orders and RFQs with monitoring and error tracking
Integrations

How the moving parts plug in

Payments, shipping, forms and the legacy catalogue reach the platform through one API layer rather than sitting beside it as separate tools.

Connected systems

Paya payments
Card processing for checkout
UPS & FedEx
Shipping and order fulfilment
HubSpot forms
Form capture inside the CMS
Client source system
Legacy catalogue and order data
↓ THROUGH ONE NODE.JS API LAYER ↓

Platform integration layer

Node.js API layer
One contract for storefront and admin
Roles & permissions
Customers, employees, administrators
Sync engine & queue workers
Automatic and manual jobs with error logs
↓ INTO THE CORE SERVICE ↓

Core services

Catalogue & search
RFQ management
Cart & checkout
Custom CMS
Admin & analytics

Because content, forms, orders and RFQs resolve against the same services, publishing a page, capturing an enquiry from it and answering the resulting quotation are three steps in one dashboard rather than three separate systems.

Security

What protects customer and payment data

The platform handles customer records, orders and card payments — so protection was designed in, not bolted on.

SSL encryption end to end

Traffic between buyers, the storefront and the API layer is encrypted, so customer and payment details are never carried in the clear.

Secure payment handling

Checkout runs through trusted gateways supporting Mastercard, Visa, American Express and Discover, with the payment path kept separate from general application logic.

Role-based access control

Employee roles and permissions decide who can reach orders, users, CMS content, sync jobs and form responses inside the admin panel.

Cloud infrastructure built to scale

AWS-based hosting absorbs high traffic loads and keeps the platform performing as the catalogue and the business grow.

Process

How we got there

Five stages, starting with the client's existing database and workflows rather than a feature list.

0 1
Discovery

In-depth analysis of the existing database, business workflows and product catalogue, with particular attention to RFQ handling, payment processing and content administration.

0 2
Planning

The work was broken into agile iterations with defined goals and milestones, focused on performance optimisation, reliable data syncing and CMS development.

0 3
UI/UX strategy

A clean, professional interface designed to simplify product discovery, improve navigation and make comparison straightforward in a large technical catalogue.

0 4
Development

Built on a modern JavaScript stack with an architecture aimed at high performance and scalability, each component tuned for fast loading and growing data volumes.

0 5
Quality assurance

Testing across browsers, devices and real-world scenarios, including heavy load conditions and close monitoring of database syncing, checkout, CMS publishing and multi-user flows.

Business impact

What changed for the business

Beyond the headline numbers, three things buyers and the internal team noticed first.

Loading timeouts gone

The platform is now fast and reliable at catalogue scale, with the timeouts that used to interrupt browsing and checkout eliminated.

50% faster overall speed
Full content control in-house

The custom CMS and admin tooling put frontend content, product information and daily operations in the client's own hands, simplifying routine work.

40% better admin efficiency
Room to grow

Built to handle growing traffic and evolving business needs, so long-term performance and stability do not depend on a rebuild.

95% uptime achieved
Commercial outcome

What the engineering choices are worth in operating terms

Every headline number traces back to a specific decision, not a vague platform effect.

Engineering decision Operating outcome Measured effect
Optimised indexing & smart caching Product pages and search results resolve quickly across 2.5 lakh items 55% faster product loading
Reliable sync with error logging Catalogue and order data stay consistent without stalling the storefront 45% fewer timeout issues
Custom CMS & admin dashboard Content, products and operations managed in-house without developer time 40% better admin efficiency
Dual purchase paths & multi-gateway checkout Quick buyers and procurement teams each get a route to completion 32% more successful transactions
Stack

What it's built on

The actual technologies, not feature names with icons attached.

Frontend

  • React.js
  • Next.js

Backend

  • Node.js
  • Queue workers

Data & infra

  • MySQL
  • AWS

Integrations

  • Paya Payment
  • UPS
  • FedEx
  • HubSpot forms
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